ACCOUNT AND ORDER QUESTIONS
How can I create an account on the Lique website?
It’s easy! You just need an email account. Register on our Account Registration page, or you can create an account at checkout. Note: We DO NOT share your information with other vendors.
I forgot my account password. Please help!
No problem – it happens to all of us! Simply click on the “Forgot password” link on the account login page to reset your password. Still having trouble? Contact our Customer Care team for assistance.
I did not receive my discount code when I signed up for the Lique newsletter. How can I get my code?
You should have received an email confirmation including a one-time discount code within 24 hours after signing up for our newsletter. If you did not receive it, first make sure to check your spam folder and add us to your address list for future communications! If the email is not in your inbox or spam folder, please contact our customer care team at 1-323-406-1485 or use our online Contact Form.
How much does shipping cost?
Ground shipping is a flat rate of $5 (no matter how much your order costs), but you can pay extra for expedited shipping. Rates for expedited shipping will be calculated for you during the checkout process. Keep in mind, if you spend $40 or more (before tax), you’ll automatically get FREE SHIPPING! (Who doesn’t love free shipping?!)
How long does shipping usually take?
Due to the impacts we are all navigating from COVID-19, including additional safety measures and scheduling implemented in our Lique warehouses, orders can take up to 3 days for processing before being shipped from our facility. Once shipped, orders can take up to 2 weeks to be delivered depending on the shipping option selected at checkout, location of shipping destination, and the capabilities of our shipping partners. We’re all in this together, and we thank you for your patience!
Can I return or exchange Lique products I purchased on the Lique Cosmetics website?
Yes! We want you to LOVE the Lique natural lip products you purchase from us! We’ll gladly accept returns and exchanges of purchases you’ve made from our website within 45 days of purchasing. Read our Return Policy here for details on how to return your products. Note: Only Lique items purchased from our site can be returned to us for an exchange or refund. Products purchased from one of our retail partners must be returned directly to the retailer according to their return policy.
What is Sezzle? How does it work?
Sezzle is a tool we use on the Lique Cosmetics website that allows you to pay for your Lique order in 4 equal installments, with payments being deducted from your chosen account every 2 weeks. Your order must total at least $30 (before taxes and shipping) in order to use Sezzle. Learn more about Sezzle here.
I tried to pay for my Lique order using Sezzle and it didn’t work. What could be the issue?
First check to make sure all of the information you entered is correct. If your information is correct, double check that you have sufficient funds in your account to pay for at least 25% (one fourth) of your order, or that you don’t have any outstanding payments on previous Sezzle orders. Read more about how Sezzle works here. Still have questions? Contact our Customer Care team.
When will I receive my order items if I pay with Sezzle?
You will receive your order per our standard shipping time (or your chosen shipping option) after you complete your order online. Additional payments will be deducted from your Sezzle account every 2 weeks until your payment total is complete.
RETAIL AND AFFILIATE QUESTIONS
Where can I buy Lique natural lip products in store?
You can always purchase Lique here on our website, but if you’re looking for an in-store experience, check out our store locator to find Lique products sold in U.S. locations near you.
Are Lique beauty supplies sold internationally?
Unfortunately at this time, Lique products – both in-store and online – are only sold within the United States, with the exception of our Loblaws retail partner in Canada. But we’re working on expanding our international presence! Check back with us regularly or contact our customer care team with additional questions.
I would like to sell Lique Cosmetics in my retail store. How can I become a wholesaler?
For more information on how you can sell Lique natural lip care and lip color products, please contact our Customer Care team! You can email us at email@example.com or give us a call at 1.844.380.9961. Note: calling and speaking to our team will result in a more immediate response.
Does Lique offer an affiliate program? How can I collaborate with the Lique brand?
Yes! We do offer an affiliate program for brand advocates who believe in and support our mission. Lique offers product incentives, quarterly payouts and a supportive partnership. To apply to become a Lique affiliate, fill out our online application here.
Is Lique a beauty brand that gives back?
Yes! The Lique brand was created by women, and supporting and empowering other women is important to us. We donate a portion of the profits from certain Lique beauty supplies to the Marjaree Mason Center, which supports and empowers adults and their children affected by domestic violence. Read more about our Giving Back Collection and the Marjaree Mason Center here.
What do the natural lip care ingredients in Lique beauty supplies do?
All Lique lip care products and lip color beauty supplies contain one or more natural ingredients to help soothe, heal and protect chapped lips. Natural lip care is important to us because our bodies are natural, and we should all feel good about the beauty supplies we’re using to care for them. Read more about each of the natural ingredients we use and what they do here. You’ll also find what natural lip care ingredients are used in each product on their respective product pages.
What Lique beauty products go best together?
Great question! All Lique beauty supplies are formulated with natural lip care ingredients that work well together, whether you’re trying to heal chapped lips or prevent them in the first place! We believe a daily lip care routine is the key to healthy lips, and recommend pairing our Lip Scrub and Lip Plumper with either our Lip Masque or Lip Butter for very dry lips. For lip color, pair any of our vegan Lip Balms, vegan Lip Glosses or Crème Lipsticks with the previously mentioned lip care products, and/or with each other! Read more about how you can create the perfect daily lip care routine here
Are Lique beauty supplies cruelty free?
We love our furry friends and would never want to harm them! Yes, all Lique beauty supplies are cruelty free and never tested on animals.
Are Lique beauty supplies vegan?
Some of our products are vegan, including our hydrating vegan Lip Balm (all colors) and our vegan Lip Gloss (all colors). All of our products are certified cruelty free. Check back with us regularly for other product updates, and you can always contact us with additional questions you have about our products.
Do Lique beauty supplies contain fragrance?
Yes, most Lique beauty supplies contain light fragrances for added enjoyment while wearing. All of the fragrances we use are natural based to complement the natural ingredients in our products.
Which is better for healing dry lips and chapped lips? Lip Balm vs Lip Butter vs Lip Masques?
All Lique natural lip care products are formulated to help keep your lips moisturized and healthy. Our Hydrating Vegan Lip Balms contain coconut oil, jojoba oil and cocoa butter, which are incredibly hydrating for dry lips. For soothing and healing very dry lips or intense chapped lips, we recommend using Lique Lip Butter as part of your lip care routine. Our Lip Butter contains aloe vera, honey and vitamins A & C; it’s kind of like combining an aloe vera lip gloss with a honey lip gloss – except it’s a whipped oil, so it’s more dense than a lip gloss and will lock in all of that moisturizing goodness for your very dry lips! You can also top our Lip Butter with any of our vegan Lip Balms for a lightweight hint of color throughout your day! Lique Lip Masques (masks) fit in between our Lip Balms and Lip Butter, with an extra cushiony feel. They’re also tinted with color pigment like our Lip Balms, but they’re a little more dense and contain hydrating jojoba oil and reviving vitamin E. Lique Lip Masques can be worn all day and night for regular hydrating lip care with a beautiful hint of color! Use them to top any of our Lique Lip Glosses, Crème Lipsticks or Lip Balms for an extra dose of soothing hydration throughout your day.
What’s the difference between Lique Lip Balm vs Lipstick?
Both Lique Lip Balms and Crème Lipsticks offer a lightweight, non-sticky formula that’s comfortable for all-day wear. Both also include color pigment; Lique Crème Lipsticks feature heavier pigment for more opaque, full-color wear, while our Lip Balms offer a sheer tinted formula that’s less opaque than our Lipsticks. Lique Lip Balms are also vegan and include cocoa butter, and jojoba and coconut oils for added moisture throughout your day. We actually consider our vegan Lip Balms as part of our Lip Care product line! But of course, our Crème Lipsticks are so fabulous too. You should try them all!